Anyone who has tried to return something at a store knows it can be stressful. But when Kelly Blue Kinkel tried to return a coat she ordered before Christmas, she received an entirely different experience.
Kinkel shared her story on Facebook. In the post, she wrote she had one of the best customer service experiences of her life after deciding to return the coat to Zulily.
“I just don’t know other companies that do this, do you? I thought Zulily was pretty incredible before, but after today, I’m a customer for LIFE. The world needs more LOVE like that. Honest business. Honest ethics. How refreshing!”
Zulily is an e-commerce company based in Seattle that works with thousands of brands to list new deals for customers — mainly “young, savvy-tech mothers” — every morning. Their slogan is “Something special every day,” and what a special story indeed!
A Texas mom ordered a winter coat from Zulily but realized the material wouldn’t go well with her dogs. She called customer service to see about making a return.
See what that they told her here: