If You Have An Account At This Bank, Your Money May Have Gone Totally Missing….

Many Bank of America customers reported major issues with the digital payment app Zelle on social media on Wednesday.

People took to Twitter to share messages from Bank of America claiming they had negative account balances. Others reported having difficulty reaching the bank’s customer service department.

Twitter user Jeepeto Cuarenton shared an image indicating his account balance was $-2,060.44.

Since posting, the tweet has been deleted but here is the text.

WHAT THE HECK? @BofA_Help @BankofAmerica I want my money back ASAP! I don’t have money for gas! Stuck at home. Your customer service phone doesn’t work! WHATS WRONG? pic.twitter.com/MB0U0VcQHG

— Jeepeto Cuarentón (@JaimeSeija) January 18, 2023

Another wrote, “So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.”

Still, another added, “So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said ‘due to extenuating circumstances we cannot take your call’ and the phone hung up.”

“What if I needed access to that right now? When’s my money coming back?” she wondered.

Zelle Support responded to a Twitter user writing, “Hi, thanks for contacting Zelle Support. The Zelle App & Network are up & running.”

“We are aware of an issue that is impacting Bank Of America customers when sending & receiving payments. We recommend contacting Bank of America’s customer support team for additional updates,” Zelle added.

A representative for Bank of America sent the New York Post a statement that read, “Zelle transactions made between Jan. 14 and Jan. 17 may be delayed in occurring and posting to accounts as requested.”

“Transfers will be completed and will appear in [customers’] account activity and balances as soon as possible,” the bank said.

“We apologize for any delay or inconvenience.”

How can they say that they apologize for the inconvenience?

This is people’s money and to be so blasé about that is just rude and shows how out of touch these companies are today.

 

belle

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